At Platinum Port Containers, we strive to provide high-quality shipping containers, reefers, flat racks, chassis, trailers, and related equipment across the United States. Due to the industrial nature, transportation logistics, and handling requirements of our products, this Returns & Refunds Policy outlines the conditions under which returns, exchanges, or refunds may be approved.

This policy is intended to remain fair, transparent, and operationally practical for both customers and freight carriers.

General Return Eligibility

Due to the size and freight handling requirements of shipping containers and heavy equipment, returns are limited and conditional.

A return request may only be considered if:

• The request is submitted within 7 calendar days of delivery
• The product remains unused, unmodified, and in original delivered condition
• The equipment has not been relocated, installed, altered, or repainted
• The item remains accessible for freight recovery and inspection

Requests submitted outside the approved timeframe are not eligible for return consideration.

Non-Returnable Items

The following items are considered final sale and are not eligible for return unless confirmed damaged or defective upon delivery:

• Custom-built or modified containers
• Refrigerated containers once powered, tested, or commissioned
• Containers sold as As-Is, Project Grade, or Wholesale Condition
• Chassis, tilt-bed trailers, and handling equipment after delivery
• Installed or used accessories and add-ons
• Special-order or custom freight items

These restrictions exist due to freight recovery limitations, certification standards, resale conditions, and equipment safety requirements.

Return Authorization Process

All returns require prior written authorization from Platinum Port Containers.

To request a return:

1. Contact our support team within the approved return window
2. Provide:
   • Order number
   • Delivery information
   • Photos/videos of the equipment
   • Explanation of the return request
3. Await written approval and freight instructions

Unauthorized returns or refused shipments without approval will not be accepted.

Return Shipping & Freight Costs

Due to the nature of heavy freight transportation:

• Customers are responsible for all return shipping and freight expenses
• Original delivery charges are non-refundable
• Return transport must be coordinated using approved freight methods
• Additional carrier coordination fees may apply

Customers acknowledge that container freight transportation can involve substantial logistics and transportation costs.

Restocking & Inspection Fees

Approved returns may be subject to:

• A restocking fee of up to 10%
• Equipment inspection fees
• Cleaning or handling charges if applicable

If returned products show:

• Physical damage
• Excessive wear
• Missing parts
• Unauthorized modifications

additional deductions may apply or the return may be denied entirely.

Refund Processing

Once approved equipment is returned and inspected:

• Refunds are typically processed within 7–10 business days
• Refunds are issued to the original payment method
• Applicable deductions are itemized clearly
• Refund eligibility is confirmed only after inspection is completed

Platinum Port Containers reserves the right to deny refunds if returned products fail inspection requirements.

Damaged or Defective Items

Shipping Damage

Customers must inspect all deliveries before signing the freight paperwork.

If visible shipping damage exists:

• Clearly note all damage on the delivery receipt
• Photograph the equipment immediately
• Refuse delivery if usability is significantly affected
• Notify Platinum Port Containers immediately

Damage not documented at delivery may limit freight claim eligibility.

Defective Products

If equipment is believed to be defective:

• Notify us within 7 days of delivery
• Do not continue operating or modifying the product
• Provide photos/videos and detailed issue descriptions

We will review the issue and determine whether repair, replacement, manufacturer support, or refund options apply.

Manufacturer Warranty

Where applicable:

• New products may include manufacturer warranty coverage
• Used or refurbished equipment may include limited operational guarantees
• Warranty terms vary by product and manufacturer

Warranty coverage does not apply to:

• Improper use
• Unauthorized modifications
• Negligence
• Cosmetic wear
• Freight-related misuse after delivery

Warranty claims may require coordination with the manufacturer or authorized service provider.

Order Cancellations

• Orders canceled before freight dispatch may qualify for partial refunds minus administrative or processing fees
• Orders canceled after shipment scheduling or freight dispatch are generally non-refundable
• Custom or modified orders cannot be canceled once production or modifications begin

Important Freight & Delivery Clarifications

Customers acknowledge and understand that:

• Shipping containers and heavy equipment cannot be returned like standard parcel shipments
• Missed delivery appointments may result in carrier penalties or re-delivery fees
• Inaccessible sites or inaccurate delivery information may cause additional charges
• Refunds are not issued for buyer’s remorse after successful delivery

This policy exists to maintain fairness, freight efficiency, operational sustainability, and transparency for all parties involved.