At Platinum Port Containers, we are committed to customer satisfaction and transparency. Due to the industrial nature and freight logistics associated with shipping containers and related heavy equipment, our return and refund process differs from standard retail purchases.

Return Eligibility
We accept return requests under the following conditions: return requests must be submitted within 30 calendar days of delivery; products must remain in new, unused, and unmodified condition; equipment must not be relocated, installed, repainted, altered, or damaged after delivery; all original components and documentation must be included; and the item must remain accessible for inspection and freight recovery.

Non-Returnable Items
The following are generally not eligible for return unless confirmed defective or damaged upon delivery: custom-built, modified, or special-order containers; refrigerated containers once powered, commissioned, or tested after delivery; products sold as As-Is, Project Grade, or clearance inventory; used accessories or installed add-ons; and products damaged due to misuse, negligence, or unauthorized modifications.

Return Authorization Process
All returns require prior written authorization. To request a return: contact our support team within the approved return window; provide your order number and delivery information; submit photos or videos of the equipment and reason for the request; await written approval and return freight instructions. Unauthorized returns may not qualify for refunds.

Return Shipping and Freight Costs
Customers are responsible for all return shipping and freight costs unless the return is due to confirmed shipping damage or verified product defects. Original delivery and transportation charges are non-refundable. Approved returns must be shipped using authorized freight carriers.

Refund Processing
Once returned equipment is received and inspected, approved refunds are generally processed within 7 business days to the original payment method. Platinum Port Containers reserves the right to deny refunds if returned products fail inspection requirements.

Exchanges
We do not offer direct product exchanges. If a customer wishes to replace an item, the original order must first qualify for an approved return and a new order must be placed separately.

Damaged or Defective Items

Shipping Damage: Customers must inspect all equipment upon delivery before signing freight paperwork. If visible shipping damage exists, clearly document it on the delivery receipt and take photographs immediately. Refuse delivery if the product is severely damaged and contact us immediately.

Defective Products: If a product is believed to be defective, notify us within 7 days of delivery with supporting photos and detailed descriptions. Do not continue operating, modifying, or repairing the product before contacting us.

Order Cancellations
Orders canceled before freight scheduling may qualify for partial refunds minus processing fees. Orders canceled after freight scheduling or dispatch may incur carrier or logistics charges. Custom-built or modified orders cannot be canceled once production begins.

Contact Us:
Phone: +1 (614) 654-6659
Email: Sales@platinumportcontainers.com
Address: 2200 Lockbourne Rd Columbus, OH 43207
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (Eastern Time)

Last updated: June 21, 2026