Shipping Policy

This Shipping Policy outlines how orders are prepared, scheduled, and delivered for large equipment purchases, including shipping containers, trailers, chassis, and refrigerated units.

Platinum Port Containers currently ships within the United States only unless alternative arrangements are approved in advance.

Order Processing

Every order goes through a processing stage before shipment to ensure accuracy, equipment condition verification, and freight coordination.

Estimated Processing Times

New and in-stock units: 1–4 business days
Used or refurbished equipment: 2–6 business days
Customized or modified units: Processing timelines vary based on requested specifications

Order preparation may include:

Payment verification
Confirming delivery details
Equipment inspection and staging
Freight scheduling and documentation preparation

Shipment scheduling begins only after processing has been completed. Processing times may vary depending on inventory levels, equipment type, and customization requirements.

Shipping Coverage

We provide delivery services throughout the contiguous United States.

Commercial and residential deliveries are available where freight access is possible
Orders to Alaska and Hawaii require prior approval and may involve additional shipping costs

Freight Delivery Services

Due to the size and weight of our equipment, all shipments are handled through licensed freight carriers rather than standard parcel services.

Freight deliveries may require:

Delivery appointment scheduling
Access planning for the delivery site
Weight and dimension confirmation

Common freight transport methods include:

Flatbed trucks
Tilt-bed trailers
Specialized oversized or refrigerated haulers

Shipping Costs

Shipping charges are calculated individually based on freight requirements.

Pricing factors include:

Distance from the shipping location
Equipment dimensions and weight
Residential or commercial delivery access
Special unloading requirements or liftgate service

Because freight costs vary significantly, shipping is quoted individually rather than offered at flat-rate pricing.

Depot Pickup Option

Customers may choose to pick up their equipment from a nearby freight terminal as a lower-cost alternative to direct delivery.

How depot pickup works:

Your order is delivered to a designated freight terminal
The terminal notifies you once the shipment arrives
You arrange pickup using your own transportation

Benefits of depot pickup include:

Reduced freight costs
No residential delivery fees
Flexible pickup scheduling

Delivery Scheduling

Once your order is ready for transport, the freight carrier will contact you directly to arrange a delivery appointment.

Appointments are generally scheduled during weekday business hours
Customers must confirm availability before delivery

Missed appointments may result in re-delivery or storage fees charged by the carrier.

Delivery Terms & Responsibilities

Standard Curbside Delivery

Unless otherwise agreed in writing, deliveries are made curbside only.

The driver will unload the equipment at ground level
Moving or positioning the equipment beyond curbside is the customer’s responsibility

Liftgate & Specialized Equipment

Liftgate service may be available for an additional fee where applicable.

Forklifts, cranes, or other specialized unloading equipment are not included unless arranged before shipment.

Customers should provide accurate information regarding driveway access, overhead clearance, and ground conditions to help prevent delays or extra charges.

Estimated Delivery Times

Delivery timelines vary based on shipping distance, carrier schedules, and freight routing.

Regional deliveries typically arrive within several business days after processing
Cross-country shipments may require up to 1 week

Delivery estimates are not guaranteed and may change depending on freight conditions.

Inspection Upon Delivery

Customers are responsible for inspecting all equipment before signing the carrier’s delivery receipt.

Any visible damage should be documented on the delivery paperwork
Photos are strongly recommended
If severe damage is present, refuse the shipment and contact us immediately

Claims for visible damage reported after acceptance without notation may be limited by carrier policies.

Shipping Delays

Delivery schedules may occasionally be affected by circumstances outside our control, including:

Severe weather conditions
Carrier availability issues
Mechanical or transportation problems
Road restrictions or regulatory delays

We will provide updates whenever delays are known.

Shipping Communication

After shipment has been arranged, customers may receive carrier contact information and tracking details when available.

Prompt communication with the freight carrier helps ensure a smooth delivery process.

Non-Refundable Shipping Charges

Freight and shipping charges become non-refundable once the shipment has been dispatched.

Failed deliveries caused by customer absence or inaccessible delivery conditions may result in additional charges.

Customer Delivery Checklist

Allow adequate processing time before shipment
Ensure the delivery location is accessible for freight trucks
Respond promptly to carrier scheduling calls
Inspect equipment carefully before accepting delivery

Contact Information

Platinum Port Containers

Phone: +1 (317) 785-8077

Email: Sales@platinumportcontainers.com

Address: 2045 E Minnesota St, Indianapolis, IN 46203